FAQ \u2014 Claude Maillot<\/title>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:ital,wght@0,400;0,700;1,400&family=Lato:wght@300;400;700&display=swap\" rel=\"stylesheet\"\/>\n<style>\n*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}\n\n:root{\n --bg: #ffffff;\n --ink: #1a1712;\n --primary: #EAB89A;\n --primary-dark: #b5733a;\n --muted: #6b6459;\n --border: #e8e0d8;\n --highlight: #fdf8f4;\n}\n\nbody{\n background:var(--bg);\n color:var(--ink);\n font-family:'Lato',sans-serif;\n font-weight:300;\n font-size:17px;\n line-height:1.85;\n}\n\n\/* \u2500\u2500 HERO \u2500\u2500 *\/\n.hero{\n background:#ffffff;\n padding:72px 32px 48px;\n border-bottom:1px solid var(--border);\n text-align:center;\n}\n.hero-inner{max-width:820px;margin:0 auto}\n\n.label{\n font-size:10px;\n letter-spacing:.35em;\n text-transform:uppercase;\n color:#b5733a;\n margin-bottom:18px;\n font-weight:700;\n display:block;\n}\n\nh1{\n font-family:'Playfair Display',serif;\n 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display:inline-block;\n margin-top:20px;\n padding:13px 32px;\n border:1.5px solid var(--ink);\n color:var(--ink);\n text-decoration:none;\n font-family:'Lato',sans-serif;\n font-size:.72rem;\n font-weight:400;\n letter-spacing:.2em;\n text-transform:uppercase;\n transition:background .2s,color .2s;\n}\n.cta-btn:hover{background:var(--ink);color:#fff}\n\n@keyframes fadeIn{\n from{opacity:0;transform:translateY(16px)}\n to{opacity:1;transform:none}\n}\n<\/style>\n<\/head>\n<body>\n\n\n<div class=\"hero\">\n <div class=\"hero-inner\">\n <span class=\"label\">Questions fr\u00e9quentes<\/span>\n <h1>Un guide rapide<\/h1>\n <p class=\"subtitle\">Tout ce que vous souhaitez savoir sur mes illustrations<\/p>\n <div class=\"divider\"><\/div>\n <\/div>\n<\/div>\n\n\n<div class=\"quote-band\">\n <div class=\"quote-band-inner\">\n <p class=\"intro-quote\">\n Une question avant de commander ?<br>\n Vous trouverez ici toutes les r\u00e9ponses pour commander en toute s\u00e9r\u00e9nit\u00e9.\n <\/p>\n <\/div>\n<\/div>\n\n\n<div class=\"body-content\">\n <div class=\"body-inner\">\n\n \n <div class=\"section\">\n <p class=\"section-label\">Commandes & paiement<\/p>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Comment passer commande ?<\/p>\n <p class=\"faq-answer\">Pour commander une illustration, choisissez simplement votre \u0153uvre pr\u00e9f\u00e9r\u00e9e dans la boutique, s\u00e9lectionnez le format souhait\u00e9 et ajoutez-la \u00e0 votre panier. Une fois votre commande valid\u00e9e, vous recevrez un email de confirmation.<\/p>\n <\/div>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Les paiements sont-ils s\u00e9curis\u00e9s ?<\/p>\n <p class=\"faq-answer\">Oui. Tous les paiements effectu\u00e9s sur le site sont s\u00e9curis\u00e9s afin de garantir une transaction fiable et prot\u00e9g\u00e9e.<\/p>\n <\/div>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Proposez-vous des illustrations personnalis\u00e9es ?<\/p>\n <p class=\"faq-answer\">Oui, je propose \u00e9galement des illustrations personnalis\u00e9es. Si vous souhaitez une illustration d’une maison, d’un lieu ou d’un projet particulier, vous pouvez me contacter via la page Contact pour discuter de votre demande.<\/p>\n <\/div>\n <\/div>\n\n \n <div class=\"section\">\n <p class=\"section-label\">Les illustrations<\/p>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Quels formats proposez-vous ?<\/p>\n <p class=\"faq-answer\">Mes illustrations sont disponibles en diff\u00e9rents formats afin de s’adapter \u00e0 votre int\u00e9rieur : 20 \u00d7 30 cm et 30 \u00d7 40 cm sur papier de coton, 40 \u00d7 50 cm et 50 \u00d7 70 cm sur papier Canva. Elles sont imprim\u00e9es sur des supports de qualit\u00e9 pour garantir un rendu fid\u00e8le et durable.<\/p>\n <\/div>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Les illustrations sont-elles r\u00e9alis\u00e9es \u00e0 la main ?<\/p>\n <p class=\"faq-answer\">Oui. Toutes mes illustrations sont dessin\u00e9es \u00e0 la main \u00e0 l’encre de Chine, puis imprim\u00e9es avec soin afin de pr\u00e9server les d\u00e9tails et la finesse du dessin.<\/p>\n <\/div>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Les illustrations sont-elles sign\u00e9es ?<\/p>\n <p class=\"faq-answer\">Oui, chaque illustration est sign\u00e9e pour garantir son originalit\u00e9. L’original est sign\u00e9, dat\u00e9, num\u00e9rot\u00e9 et accompagn\u00e9 d’un certificat d’authenticit\u00e9.<\/p>\n <\/div>\n <\/div>\n\n \n <div class=\"section\">\n <p class=\"section-label\">Livraison & exp\u00e9dition<\/p>\n <div class=\"faq-item\">\n <p class=\"faq-question\">O\u00f9 livrez-vous ?<\/p>\n <p class=\"faq-answer\">Les commandes peuvent \u00eatre exp\u00e9di\u00e9es en Belgique, en Europe et \u00e0 l’international. Les frais de livraison sont indiqu\u00e9s au moment de la commande.<\/p>\n <\/div>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Frais de douane<\/p>\n <p class=\"faq-answer\">Pour les commandes hors Union europ\u00e9enne, des frais de douane ou taxes d’importation peuvent s’appliquer et restent \u00e0 la charge du client.<\/p>\n <\/div>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Quels sont les d\u00e9lais de livraison ?<\/p>\n <p class=\"faq-answer\">Les commandes sont g\u00e9n\u00e9ralement pr\u00e9par\u00e9es et exp\u00e9di\u00e9es sous quelques jours ouvr\u00e9s. Les d\u00e9lais peuvent varier pour les commandes personnalis\u00e9es.<\/p>\n <\/div>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Comment les commandes sont-elles exp\u00e9di\u00e9es ?<\/p>\n <p class=\"faq-answer\">Les illustrations sont soigneusement emball\u00e9es soit \u00e0 plat, soit en tube en fonction du format, pour garantir leur protection durant le transport. Elles sont ensuite exp\u00e9di\u00e9es par courrier postal.<\/p>\n <\/div>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Que faire si ma commande arrive endommag\u00e9e ?<\/p>\n <p class=\"faq-answer\">Si votre commande arrive endommag\u00e9e ou si vous rencontrez un probl\u00e8me, vous pouvez me contacter rapidement afin que nous trouvions une solution.<\/p>\n <\/div>\n <\/div>\n\n \n <div class=\"section\">\n <p class=\"section-label\">Me retrouver<\/p>\n <div class=\"faq-item\">\n <p class=\"faq-question\">O\u00f9 peut-on voir mes cr\u00e9ations en personne ?<\/p>\n <p class=\"faq-answer\">Vous pouvez parfois me retrouver sur certains \u00e9v\u00e9nements artistiques ou march\u00e9s, comme le March\u00e9 de No\u00ebl de Bruxelles \u2014 Plaisirs d’Hiver.<\/p>\n <\/div>\n <\/div>\n\n <div class=\"highlight section\">\n Une autre question ? N’h\u00e9sitez pas \u00e0 me contacter directement \u2014 je vous r\u00e9pondrai avec plaisir.\n <\/div>\n\n <div class=\"closing section\">\n <p>Une illustration vous fait envie ?<br>La boutique n’attend que vous.<\/p>\n <p class=\"closing-note\">Dessins r\u00e9alis\u00e9s \u00e0 la main, \u00e0 l’encre de chine<\/p>\n <a href=\"\/index.php\/ma-boutique-claude-maillot\/\" class=\"cta-btn\">Visiter la boutique<\/a>\n <\/div>\n\n <\/div>\n<\/div>\n\n<script>\nconst obs = new IntersectionObserver(entries => {\n entries.forEach((e, i) => {\n if (e.isIntersecting) {\n setTimeout(() => e.target.classList.add('visible'), i * 80);\n obs.unobserve(e.target);\n }\n });\n}, { threshold: 0.1 });\ndocument.querySelectorAll('.section').forEach(s => obs.observe(s));\n<\/script>\n<\/body>\n<\/html>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQ \u2014 Claude Maillot Questions fr\u00e9quentes Un guide rapide Tout ce que vous souhaitez savoir sur mes illustrations Une question avant de commander ? Vous trouverez ici toutes les r\u00e9ponses pour commander en toute s\u00e9r\u00e9nit\u00e9. Commandes & paiement Comment passer commande ? Pour commander une illustration, choisissez simplement votre \u0153uvre … <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-6494","page","type-page","status-publish","hentry","latest_post"],"yoast_head":"\n<title>FAQ - Claude Maillot<\/title>\n<meta name=\"description\" content=\"Ce guide vous assistera avant de passer commande pour mes illustrations, contenant une liste de questions que vous pourrez vous poser.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/claudemaillot.com\/index.php\/guide\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Claude Maillot\" \/>\n<meta property=\"og:description\" content=\"Ce guide vous assistera avant de passer commande pour mes illustrations, contenant une liste de questions que vous pourrez vous poser.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/claudemaillot.com\/index.php\/guide\/\" \/>\n<meta property=\"og:site_name\" content=\"Claude Maillot\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/claude.maillot.58?locale=fr_FR\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-28T13:37:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/claudemaillot.com\\\/index.php\\\/guide\\\/\",\"url\":\"https:\\\/\\\/claudemaillot.com\\\/index.php\\\/guide\\\/\",\"name\":\"FAQ - 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*\/\n.closing{padding-top:56px;border-top:1px solid var(--border)}\n.closing p{\n font-family:'Playfair Display',serif;\n font-style:italic;\n font-size:1.1rem;\n color:#b5733a;\n line-height:1.75;\n}\n.closing-note{\n font-size:.8rem;\n color:#aaa;\n margin-top:8px;\n font-style:normal;\n font-family:'Lato',sans-serif;\n font-weight:300;\n}\n\n.cta-btn{\n display:inline-block;\n margin-top:20px;\n padding:13px 32px;\n border:1.5px solid var(--ink);\n color:var(--ink);\n text-decoration:none;\n font-family:'Lato',sans-serif;\n font-size:.72rem;\n font-weight:400;\n letter-spacing:.2em;\n text-transform:uppercase;\n transition:background .2s,color .2s;\n}\n.cta-btn:hover{background:var(--ink);color:#fff}\n\n@keyframes fadeIn{\n from{opacity:0;transform:translateY(16px)}\n to{opacity:1;transform:none}\n}\n<\/style>\n<\/head>\n<body>\n\n\n<div class=\"hero\">\n <div class=\"hero-inner\">\n <span class=\"label\">Questions fr\u00e9quentes<\/span>\n <h1>Un guide rapide<\/h1>\n <p class=\"subtitle\">Tout ce que vous souhaitez savoir sur mes illustrations<\/p>\n <div class=\"divider\"><\/div>\n <\/div>\n<\/div>\n\n\n<div class=\"quote-band\">\n <div class=\"quote-band-inner\">\n <p class=\"intro-quote\">\n Une question avant de commander ?<br>\n Vous trouverez ici toutes les r\u00e9ponses pour commander en toute s\u00e9r\u00e9nit\u00e9.\n <\/p>\n <\/div>\n<\/div>\n\n\n<div class=\"body-content\">\n <div class=\"body-inner\">\n\n \n <div class=\"section\">\n <p class=\"section-label\">Commandes & paiement<\/p>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Comment passer commande ?<\/p>\n <p class=\"faq-answer\">Pour commander une illustration, choisissez simplement votre \u0153uvre pr\u00e9f\u00e9r\u00e9e dans la boutique, s\u00e9lectionnez le format souhait\u00e9 et ajoutez-la \u00e0 votre panier. Une fois votre commande valid\u00e9e, vous recevrez un email de confirmation.<\/p>\n <\/div>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Les paiements sont-ils s\u00e9curis\u00e9s ?<\/p>\n <p class=\"faq-answer\">Oui. Tous les paiements effectu\u00e9s sur le site sont s\u00e9curis\u00e9s afin de garantir une transaction fiable et prot\u00e9g\u00e9e.<\/p>\n <\/div>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Proposez-vous des illustrations personnalis\u00e9es ?<\/p>\n <p class=\"faq-answer\">Oui, je propose \u00e9galement des illustrations personnalis\u00e9es. Si vous souhaitez une illustration d’une maison, d’un lieu ou d’un projet particulier, vous pouvez me contacter via la page Contact pour discuter de votre demande.<\/p>\n <\/div>\n <\/div>\n\n \n <div class=\"section\">\n <p class=\"section-label\">Les illustrations<\/p>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Quels formats proposez-vous ?<\/p>\n <p class=\"faq-answer\">Mes illustrations sont disponibles en diff\u00e9rents formats afin de s’adapter \u00e0 votre int\u00e9rieur : 20 \u00d7 30 cm et 30 \u00d7 40 cm sur papier de coton, 40 \u00d7 50 cm et 50 \u00d7 70 cm sur papier Canva. Elles sont imprim\u00e9es sur des supports de qualit\u00e9 pour garantir un rendu fid\u00e8le et durable.<\/p>\n <\/div>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Les illustrations sont-elles r\u00e9alis\u00e9es \u00e0 la main ?<\/p>\n <p class=\"faq-answer\">Oui. Toutes mes illustrations sont dessin\u00e9es \u00e0 la main \u00e0 l’encre de Chine, puis imprim\u00e9es avec soin afin de pr\u00e9server les d\u00e9tails et la finesse du dessin.<\/p>\n <\/div>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Les illustrations sont-elles sign\u00e9es ?<\/p>\n <p class=\"faq-answer\">Oui, chaque illustration est sign\u00e9e pour garantir son originalit\u00e9. L’original est sign\u00e9, dat\u00e9, num\u00e9rot\u00e9 et accompagn\u00e9 d’un certificat d’authenticit\u00e9.<\/p>\n <\/div>\n <\/div>\n\n \n <div class=\"section\">\n <p class=\"section-label\">Livraison & exp\u00e9dition<\/p>\n <div class=\"faq-item\">\n <p class=\"faq-question\">O\u00f9 livrez-vous ?<\/p>\n <p class=\"faq-answer\">Les commandes peuvent \u00eatre exp\u00e9di\u00e9es en Belgique, en Europe et \u00e0 l’international. Les frais de livraison sont indiqu\u00e9s au moment de la commande.<\/p>\n <\/div>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Frais de douane<\/p>\n <p class=\"faq-answer\">Pour les commandes hors Union europ\u00e9enne, des frais de douane ou taxes d’importation peuvent s’appliquer et restent \u00e0 la charge du client.<\/p>\n <\/div>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Quels sont les d\u00e9lais de livraison ?<\/p>\n <p class=\"faq-answer\">Les commandes sont g\u00e9n\u00e9ralement pr\u00e9par\u00e9es et exp\u00e9di\u00e9es sous quelques jours ouvr\u00e9s. Les d\u00e9lais peuvent varier pour les commandes personnalis\u00e9es.<\/p>\n <\/div>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Comment les commandes sont-elles exp\u00e9di\u00e9es ?<\/p>\n <p class=\"faq-answer\">Les illustrations sont soigneusement emball\u00e9es soit \u00e0 plat, soit en tube en fonction du format, pour garantir leur protection durant le transport. Elles sont ensuite exp\u00e9di\u00e9es par courrier postal.<\/p>\n <\/div>\n <div class=\"faq-item\">\n <p class=\"faq-question\">Que faire si ma commande arrive endommag\u00e9e ?<\/p>\n <p class=\"faq-answer\">Si votre commande arrive endommag\u00e9e ou si vous rencontrez un probl\u00e8me, vous pouvez me contacter rapidement afin que nous trouvions une solution.<\/p>\n <\/div>\n <\/div>\n\n \n <div class=\"section\">\n <p class=\"section-label\">Me retrouver<\/p>\n <div class=\"faq-item\">\n <p class=\"faq-question\">O\u00f9 peut-on voir mes cr\u00e9ations en personne ?<\/p>\n <p class=\"faq-answer\">Vous pouvez parfois me retrouver sur certains \u00e9v\u00e9nements artistiques ou march\u00e9s, comme le March\u00e9 de No\u00ebl de Bruxelles \u2014 Plaisirs d’Hiver.<\/p>\n <\/div>\n <\/div>\n\n <div class=\"highlight section\">\n Une autre question ? N’h\u00e9sitez pas \u00e0 me contacter directement \u2014 je vous r\u00e9pondrai avec plaisir.\n <\/div>\n\n <div class=\"closing section\">\n <p>Une illustration vous fait envie ?<br>La boutique n’attend que vous.<\/p>\n <p class=\"closing-note\">Dessins r\u00e9alis\u00e9s \u00e0 la main, \u00e0 l’encre de chine<\/p>\n <a href=\"\/index.php\/ma-boutique-claude-maillot\/\" class=\"cta-btn\">Visiter la boutique<\/a>\n <\/div>\n\n <\/div>\n<\/div>\n\n<script>\nconst obs = new IntersectionObserver(entries => {\n entries.forEach((e, i) => {\n if (e.isIntersecting) {\n setTimeout(() => e.target.classList.add('visible'), i * 80);\n obs.unobserve(e.target);\n }\n });\n}, { threshold: 0.1 });\ndocument.querySelectorAll('.section').forEach(s => obs.observe(s));\n<\/script>\n<\/body>\n<\/html>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQ \u2014 Claude Maillot Questions fr\u00e9quentes Un guide rapide Tout ce que vous souhaitez savoir sur mes illustrations Une question avant de commander ? Vous trouverez ici toutes les r\u00e9ponses pour commander en toute s\u00e9r\u00e9nit\u00e9. Commandes & paiement Comment passer commande ? Pour commander une illustration, choisissez simplement votre \u0153uvre … <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-6494","page","type-page","status-publish","hentry","latest_post"],"yoast_head":"\n<title>FAQ - Claude Maillot<\/title>\n<meta name=\"description\" content=\"Ce guide vous assistera avant de passer commande pour mes illustrations, contenant une liste de questions que vous pourrez vous poser.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/claudemaillot.com\/index.php\/guide\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Claude Maillot\" \/>\n<meta property=\"og:description\" content=\"Ce guide vous assistera avant de passer commande pour mes illustrations, contenant une liste de questions que vous pourrez vous poser.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/claudemaillot.com\/index.php\/guide\/\" \/>\n<meta property=\"og:site_name\" content=\"Claude Maillot\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/claude.maillot.58?locale=fr_FR\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-28T13:37:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/claudemaillot.com\\\/index.php\\\/guide\\\/\",\"url\":\"https:\\\/\\\/claudemaillot.com\\\/index.php\\\/guide\\\/\",\"name\":\"FAQ - 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